These Terms & Conditions ("Terms") govern your use of the Callahan Pro Heating & Air ("we," "us," "our") website and the HVAC services we provide to customers in Hilliard, Callahan, and the surrounding Duval and Nassau County communities. By using our website or requesting service, you agree to these Terms.
Estimates provided over the phone, online, or in person are based on the information available at the time and are not guaranteed final prices. Final pricing is confirmed once a technician has diagnosed the issue on-site, as HVAC systems can reveal additional needed work once opened up. We'll let you know before any work beyond the original estimate is performed.
We do our best to arrive within the scheduled window, but arrival times can shift due to prior jobs running long, weather, or emergency calls ahead of yours. We'll contact you if we expect to be significantly delayed. If you need to reschedule or cancel an appointment, please give us as much notice as you can.
We advertise 24/7 emergency availability. After-hours, weekend, and holiday emergency calls may be billed at a different rate than standard business-hours service; any applicable emergency rate will be disclosed before a technician is dispatched.
Payment is due upon completion of service unless other arrangements have been made in advance. We accept the payment methods listed at the time of service. Unpaid balances may be subject to late fees or referral to collections, consistent with applicable Florida law.
Labor performed by Callahan Pro Heating & Air is covered by our workmanship warranty for a period disclosed on your invoice or service agreement. Equipment and parts are covered by the manufacturer's warranty, subject to the manufacturer's own terms and registration requirements. Warranties do not cover damage from misuse, lack of routine maintenance, unrelated pre-existing conditions, or acts of nature.
You agree to provide our technicians with safe and reasonable access to the equipment being serviced, including clearing pets, obstacles, or hazards from the work area. We may decline to perform work if conditions present a safety risk to our technicians.
To the extent permitted by law, Callahan Pro Heating & Air is not liable for indirect, incidental, or consequential damages arising from HVAC service, including but not limited to loss of use, food spoilage, or business interruption, except where such loss is directly caused by our negligence or faulty workmanship.
Our website and its content are provided for general information about our services. Submitting the contact form does not guarantee a specific appointment time; a team member will follow up to confirm scheduling. Please see our Privacy Policy for how information submitted through the site is handled — in short, we do not sell it.
By sending an inbound text message to Callahan Pro Heating & Air at 904-266-3678, or by opting in to receive text messages through our website forms, you agree to these SMS Terms:
We may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Questions about these Terms can be directed to:
Callahan Pro Heating & Air
Phone: 904-266-3678